Please read the terms and conditions carefully before using our services:
Listed below are our terms and conditions, last updated 26/06/2024:
- Please note a 30% none-refundable deposit is required upon completion of documentation when booking our services.
- We do expect the dogs at daycare to attend regularly, if a dog is absent frequently, we reserve the right to give the space to another dog on the waiting list or charge a holding fee to secure your pets place with us.
- We reserve the right to refuse services to any dog that is deemed too aggressive or disruptive.
- We reserve the right to withdraw services from anyone that cancels at short notice repeatedly within a three month period.
- Clients will be charged if a minimum of 24 hours notice has not been given.
- All dogs to have up to date flea and worm treatment
- ENTIRE MALES WILL NOT BE ACCEPTED AFTER 10 MONTHS OF AGE.
- It is the OWNERS RESPOSIBILIITY to insure males that receive the Chemical Castration injection are kept up to date, we insist on this to avoid any unwanted behaviour that can result in conflict between the dogs, failure to do so can result in services being withheld and your dog loosing his place.
- All dogs to have identification tag either on collar or harness, including owners details.
- Owners are responsible for informing staff of any allergies, medications, food intolerance or anything else relating to their pets welfare that would need to be addressed to insure their safety and wellbeing.
- If a bitch is in season , it is the owners responsibility to advise staff and make alternative arrangements for your dogs care during that period.
- Females in season will be absent from daycare for a 3/4 week period, therefore an 80% holding fee to secure your pets space will need to be paid whilst she is absent if you wish for her to return to daycare.
- When choosing Laikas Legacy you will be required to complete a form requesting details of the service required, pets information, vets and emergency contacts details, you will be expected to sign and return before our services can commence.
- There will be times when Daycare is closed due to staff holidays, notice will be given to all clients in advance.
- Daycare can close at short notice when the weather is deemed unsafe for your pet, this includes temperatures 28 degrees and above and freezing/snowfall.
- Cancellations - Please note that once you have booked your dog in for daycare, we have reserved that space exclusivley for them. If you cancel any bookings with less then 7 days notice (prior to commencement of our services) you will be charged 50% of the total fee for those services. Services cancelled with less then 24 hours notice will incure the full charge.
- When collecting your dog for daycare or boarding, if we can not gain access to the property or you are not there at the agreed time (remember we are on a tight schedule as we want to limit the time dogs spend in a vehicle) we will have to leave and you will be charged the full amount, this also applies when returning your dog or if you are late in collecting them.